Customer Survey

Aloha and mahalo for staying at Hawai‘i Volcano House! We appreciate your time and value your feedback to help us enhance the guest experience.
Please take a moment to share your thoughts about your stay.

Name

First

Last

Email

Date of Stay

Reservation Type

• Hotel Room
• Cabin
• Campground

Overall Experience

How would you rate your overall experience?

• Excellent
• Good
• Fair
• Poor

Accommodations & Comfort

How satisfied were you with your accommodations?

• Excellent
• Good
• Fair
• Poor

How would you rate the cleanliness of your room/cabin/tent site?

• Excellent
• Good
• Fair
• Poor

Comments

Dining Experience at The Rim Restaurant

Did you dine at The Rim Restaurant?

• Yes
• No

If Yes, How was the Service?

• Excellent
• Good
• Fair
• Poor

If Yes, How was the Food?

• Excellent
• Good
• Fair
• Poor

If Yes, How was the Menu?

• Excellent
• Good
• Fair
• Poor

If Yes, How was the Overall Experience?

• Excellent
• Good
• Fair
• Poor

Comments

Dining Experience at Uncle George's Lounge

Did you dine at Uncle George's Lounge?

• Yes
• No

If Yes, How was the Service?

• Excellent
• Good
• Fair
• Poor

If Yes, How was the Food?

• Excellent
• Good
• Fair
• Poor

If Yes, How was the Menu?

• Excellent
• Good
• Fair
• Poor

If Yes, How was the Overall Experience?

• Excellent
• Good
• Fair
• Poor

Comments

Staff & Customer Service

How would you rate the friendliness and attentiveness of our staff?

• Excellent
• Good
• Fair
• Poor

Comments

Resort Amenities & Services

How would you rate the following?

Cleanliness

• Excellent
• Good
• Fair
• Poor
• Not Applicable

Check-In & Check-Out Process

• Excellent
• Good
• Fair
• Poor
• Not Applicable

Dining Experience

• Excellent
• Good
• Fair
• Poor
• Not Applicable

Room Comfort

• Excellent
• Good
• Fair
• Poor
• Not Applicable

Campground Facilities

• Excellent
• Good
• Fair
• Poor
• Not Applicable

Customer Service

• Excellent
• Good
• Fair
• Poor
• Not Applicable

Comments

Would You Recommend Us?

Would you recommend Hawai'i Volcano House to friends and family?

• Yes, Absolutely
• Maybe
• No

Yes, with and

Additional Feedback

What did you enjoy most about your stay?

What areas could we improve?

Future Visits & Special Offers

Would you stay with us again?

• Yes
• Maybe
• No

Would you like to receive exclusive offers and updates?

• Yes, sign me up!
• No, thank you

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